Once your order is complete, you will receive a confirmation email of your order to the email address you registered.
Also, if you are a registered member, you can check the details of your order from My Page after logging in.

Please note that payment methods cannot be changed after an order has been completed, so please be sure to check when placing your order.

As shipping begins immediately after your order, we cannot accept cancellations or changes to the shipping address.

If you wish to change the delivery address after placing your order, please request Yamato Transport to forward the package based on the tracking information after delivery.

Each cookie will be individually wrapped.

It will take about 30 to 40 days for the product to arrive.

You can check the ingredients for allergens on each product page or on our " Allergy List " page.

If the total amount of your order is 3,500 yen or more, shipping is free. If the total amount is less than 3,500 yen, the shipping fee is as follows.

・Tokyo: 350 yen ・Saitama/Chiba/Kanagawa: 400 yen ・Other areas: 600 yen ・Okinawa: 700 yen

Delivery dates can be specified from 7 days after the order date.
Unless otherwise specified, your order will be delivered within one week.
(For remote islands such as Hokkaido and Okinawa, it may take an additional 1-2 days.)

We do not offer a service to combine multiple orders with different delivery addresses into one.
Please note.

指定日配送について、遅延防止策のために余裕を持たせて発送しております。残存賞味期限は指定日に合わせた期日のものをお送りしておりますので、ご安心くださいませ。

万が一、指定日よりお届けが早い場合は運送業者さまへお問い合わせいただけますと幸いです。

Receipts can be downloaded from "Order History" on your My Page.
We are unable to ship or package these items together with other products.

Only credit card payments are accepted.
We apologize for any inconvenience this may cause and appreciate your understanding.

We cannot accept exchanges due to customer convenience.
If you receive a product that is different from the one you ordered, or if the product is broken or damaged or has other quality issues, we will only accept exchanges.
Please contact us within 7 days of receiving the product.
Please note that we do not accept returns or refunds.

If you are unable to receive the package within the delivery company's storage period due to absence or other reasons, we will not be able to provide a refund or reshipment.

If you require a carrier bag, there will be an additional charge.
Please purchase the required number on the product page.

For bulk orders, please contact us using the bulk order form on the top page.