About your order
Our cookies are vegan-friendly, gentle American cookies made entirely from plant-based ingredients, without eggs, butter, or other dairy products. 🍪🌿
And we make it with a flavor that you can enjoy every day, using as many organic, naturally grown, or domestically produced ingredients as possible.
*Regarding the sugar, we use sugar that does not contain any animal products such as cow bones.
🍪 ORIGINAL series :
It's so delicious, I can't believe it doesn't use butter!
These big, chewy, and satisfyingly moist cookies are addictive!
🌾OATMEAL series:
A gluten-free series made with oatmeal and rice flour!
The crunchy, crispy texture is addictive; once you start eating, you can't stop!
😊SMILE series:
In the Smile Cookie series, we challenged ourselves to create cookies that do not use the 8 specified allergens and the 20 allergens that are considered similar to specified allergens!
These cookies, characterized by their biscuit-like texture, are mini-sized so that even children can easily finish one on their own.
🆕⭐ SCOKIE Series:
A hybrid of cookie and scone, "Scokie." After numerous prototypes, a gluten-free version has finally been perfected! It has the crisp texture of a cookie and the crumbly texture of a scone.
Enjoy the new texture and gentle flavor!
🍌Banana Bread:
Despite containing no eggs or butter, it boasts a crispy exterior and a chewy, moist interior. The rich flavor, thanks to the generous amount of bananas, makes it incredibly satisfying!
🆕🌿 Granola:
Our original granola, made with fiber-rich oatmeal, is gluten-free and wheat-free. Enjoy the luxurious texture with generous chunks of dried cranberries and figs! ✨
It will take about 30 to 40 days for the product to arrive.
All our products are made from plant-based ingredients.
Please check the ingredients and components of each product at the bottom of the product page.
📝For a list of allergies , click here
Each cookie will be individually wrapped.
🛒About ordering
We sell e-gift products that allow you to easily send gifts to people you don't know the address of by email, DM on social media, etc.
🍪 The recipient of the gift does not need to register as a member; they can receive the gift simply by entering their delivery address.
For details, please check ★ here💁🏼
Assorted gift boxes are also available for sale.
★Choose a gift
For bulk orders, please contact us using the bulk order form on the top page.
Regarding payment methods, you can use the following:
・Various credit cards (Visa, Mastercard, American Express, JCB)
・PayPay
・Merpay ・Rakuten Pay ・Pay Later (Paidy)
・Shop Pay
・Google Pay
⚠️Please note that we cannot accept changes to your payment method after your order has been confirmed.
Once your order is complete, you will receive a confirmation email of your order to the email address you registered.
Also, if you are a registered member, you can check the details of your order from My Page after logging in.
Please note that payment methods cannot be changed after an order has been completed, so please be sure to check when placing your order.
As shipping begins immediately after your order, we cannot accept cancellations or changes to the shipping address.
If you wish to change the delivery address after placing your order, please request Yamato Transport to forward the package based on the tracking information after delivery.
Receipts can be downloaded from "Order History" on your My Page.
We are unable to ship or package these items together with other products.
We are sorry, but we do not offer gift wrapping.
About product delivery
If the total amount of your order is 3,500 yen or more, shipping is free. If the total amount is less than 3,500 yen, the shipping fee is as follows.
・Tokyo: 350 yen ・Saitama/Chiba/Kanagawa: 400 yen ・Other areas: 600 yen ・Okinawa: 700 yen
If no specific date is set, your order will be shipped within 5 days and delivered within a week.
We make to order depending on stock availability. If you are in a hurry, please set a specific date.
(For remote islands such as Hokkaido and Okinawa, it may take an additional 1-2 days.)
Delivery dates can be specified from 7 days after the order date.
Unless otherwise specified, your order will be delivered within one week.
(For remote islands such as Hokkaido and Okinawa, it may take an additional 1-2 days.)
For all orders, we do not include an invoice showing the amount.
We do not offer a service to combine multiple orders with different delivery addresses into one.
Please note.
Regarding specified delivery dates, we will send products with plenty of time to prevent delays. Please rest assured that we will send products with a remaining expiration date according to the specified date.
If your order arrives earlier than the specified date, please contact the shipping company.
Returns and Exchanges
We cannot accept exchanges due to customer convenience.
If you receive a product that is different from the one you ordered, or if the product is broken or damaged or has other quality issues, we will only accept exchanges.
Please contact us within 7 days of receiving the product.
Please note that we do not accept returns or refunds.
If you are unable to receive the package within the delivery company's storage period due to absence or other reasons, we will not be able to provide a refund or reshipment.
About the Service
Thank you for your consideration!
[About wholesale sales]
For inquiries regarding wholesale or POP-UP sales, please contact us using the form below.
★ Wholesale sales consultation form
[About large orders]
They can be used for a variety of purposes, such as business occasions, gifts, and event souvenirs.
Please feel free to contact us using the form below! 💐
★ Information about large orders
If you would like to provide products or take photos in-store, please contact us using the form below.
If you wish to cancel your online store membership, please send an email to this address (ovgo.tyo@ovgobaker.com) with the following information:
This is where you will complete the cancellation process.
・Name and email address
Contact
inquiry
For business/online shop/store inquiries, please contact us here.
*We will reply between 10:00 and 18:00, excluding weekends and holidays. *Please note that it may take some time for us to reply outside of the above hours.